As you are aware my business is dependent on the number of clients I can see in my clinic hours if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.
With at least 24 hours notice I will reschedule your appointment and no fee will apply. For upfront payment of a treatment (required for first appointment and mobile service), I will be happy to reschedule the appointment or provide full refund of the price you paid.
With less than 24 hours notice, a 50% fee of the full treatment value will apply. For upfront payment of a treatment (required for first appointment and mobile service) you will be offered a 50% refund of the full treatment value you paid.
For no-shows*, a 100% fee of the full treatment value will apply . For upfront payment of a treatment (required for first appointment, mobile service), refund will not be provided.
For upfront payment of any package of 5 treatments, the following cancellation and refund policy apply:
With at least 24 hours notice I will be happy to reschedule and no fee will be applied.
For less than 24 hours notice your treatment will be considered as occurred and therefore lost but you will be refunded 50% of the treatment value (it will be considered the price discounted and not the full price).
For no-shows, the treatment will be considered as occurred and therefore will be lost.
Clients who might running late (even if a few minutes late), please be kind enough to notify me as soon as possible so that I can plan your treatment accordingly, this might involve decreasing treatment time or rearranging to a different time on the same day when possible, to avoid unnecessary cancellation fees. Should the treatment be cut short you will still be charged the full amount. If you do not show within 15 minutes from the time scheduled and I don’t receive any notice from you, your appointment will be considered cancelled for “no-show” e charged full amount.
Clients that have previously cancelled appointments without adequate notification as shown above, may be asked to prepay the full value of the treatment for any future appointments.
For mobile service the above cancellation and refund policy apply.
I can understand how frustrating the cancellation policy can be, but as a small business owner, I have a duty of responsibility to all my clients. A cancellation under 24 hours or a no-show does not give me enough time to offer a slot to clients on my waiting list and this means that my clients lose the opportunity to get the service they need. Furthermore last minute cancellations really impact my income and too many do not allow my business to survive.